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FAQ

Q: Why I cannot activate my program?
  A:

Pay attention the following points when activate the program:

  • The E-mail Address field should be filled in the one provided by us in the Activation Email.
  • We recommended that you should copy and paste the "Email Address" and "Registration Code" from the Activation Email to the fields respectively.
  • Make sure that there are no blank space in front of or at the end of the Activation Codes.
   
A: Why a "Importing Fail" error box pops up when importing a particular movies, says .AVI format?
  Q:

Please click the following link to install the *K-Lite Mega Codec Pack:
http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm

     
Q: What is the right parameters for converting to iPhone 4 formatíH
  A:

Please use the following parameters:

Profile Video Audio
Resolution Frame rate Encoder Bit rate Sample rate Audio channel Encoder Bit rate
iPhone 3G S MPEG-4 640*480(*.mp4) 640*480 30fps H.264 Normal(MC) 2000kbps 44100Hz 2 Channels Stereo AAC Audio(MC) 128kbps
     
Q: What is the right parameters for converting to iPadíH
  A:

Please use the following parameters:

Profile Video Audio
Resolution Frame rate Encoder Bit rate Sample rate Audio channel Encoder Bit rate
iPhone 3G MPEG-4 640*480(*.mp4) 640*480 30fps H.264 Normal(MC) 2000kbps 48000Hz 2 Channels Stereo AAC Audio(MC) 128kbps
     

 

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