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FAQ
Q: Why I cannot activate my program?
  A:

Pay attention the following points when activate the program:

  • The E-mail Address field should be filled in the one provided by us in the Activation Email.
  • We recommended that you should copy and paste the "Email Address" and "Registration Code" from the Activation Email to the fields respectively.
  • Make sure that there are no blank space in front of or at the end of the Activation Codes.
   
Q: Why a "Importing Fail" error box pops up when importing a particular movies, says .AVI format?
  A:

Please click the following link to install the *K-Lite Mega Codec Pack:
http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm

     
Q: How to import the *.trp file, which is recorded from "Eight HD" into the "Video Converter Platinum"?
  A:

Please click the following link to install the K-Lite Mega Codec Pack, during the installation please select the following options: Under the MPEG splitter option, uncheck the option of "Haali (TS)" and check the option of "Gatest (TS/PS)", like:

     
Q: Why there are no subtitle found in the output after converting the movie from DVD VOB?
  A:

There are no adding subtitle file function into the "Video Converter Platinum". The video clip and the subtitle file of a DVD are separately stored in the DVD, the logic of converting movies in the "Video Converter Platinum" converts a file at a time, so no subtitle will be converted. There is an alternative way for you to solve the problem, you can try to rename the movie file and the subtitle file with the same name, says 1234.avi and 1234.srt, and placed them into the folder of "MediaFile". For ssaĦBassĦBidxĦBsub format, please placed in the "subtitle" folder.
     
Q: Why I cannot directly convert the DVD from the DVD-ROM?
  A:

Because the logic of converting movies in the "Video Converter Platinum" converts a file at a time, you need to copy the files from the DVD to your computer for converting. (Attention: Some of the DVD-ROM are being protected by the Anti-piracy protection to avoid the using from copying or converting.)
     
Q: What is the right parameters for converting to iPhone 4 formatĦH
  A:

Please use the following parameters:
Profile Video Audio
Resolution Frame rate Encoder Bit rate Sample rate Audio channel Encoder Bit rate
iPhone 3G S MPEG-4 640*480(*.mp4) 640*480 30fps H.264 Normal(MC) 2000kbps 44100Hz 2 Channels Stereo AAC Audio(MC) 128kbps
     
Q: What is the right parameters for converting to iPadĦH
  A:

Please use the following parameters:
Profile Video Audio
Resolution Frame rate Encoder Bit rate Sample rate Audio channel Encoder Bit rate
iPhone 3G MPEG-4 640*480(*.mp4) 640*480 30fps H.264 Normal(MC) 2000kbps 48000Hz 2 Channels Stereo AAC Audio(MC) 128kbps
     

 

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