Why I still cannot activate the product, even I use the activation codes provided from the email?
A:
To activate the product, please ensure you have done the followings:
The email field should be the one we provided in our email.
Please use "copy and paste" method to fill in the fields of "Email" and "Activation Code".
Please ensure that there are no space in the front or at the end of the fields when filling in.
Q:
Why I cannot play the DVD which is created by the "Movie Story" in my DVD player?
A:
You may use one of the solutions to solve the problem:
If your DVD player is not the up-to-dated one, please play attention to the disc type, either +R or -R would be affected, cause the older version cannot support +R or -R simultaneously.
In the last step of creating DVD through "Movie Story", please ensure you have been checked the option of "Force CBR mode" ("Burn" > "Option" > "Encoder" tab), so as to enhance the compatibility of the DVD.
Q:
Why I cannot import the .mov files into the "DVD Slideshow Builder"?
A:
The .mov file contains the format of MJPEG and MP4. MJPEG is a quite common video format for legacy cameras, this format is less demanding on the camera's CPU power but with less compression ratio; whereas for most of the modern cameras which can capture MP4 format and result in a higher compression ratio, but which is more demanding on the camera's CPU power.
As a result, in order to import the .mov files into the "DVD Slideshow Builder", you need a right MJPEG decodec. Here is a workaround suggestion:
Why I cannot directly burn the disc using the burning function that the "DVD Slideshow" provided?
A:
It is because the burning program and your system are not matched. We recommended to use your own burner, for example, Nero to burn. The method is as follows:
1. Click the "Burn" tab, choose DVD as the output format, and in the "Save to Computer" part, check the box of "Create DVD Files", and browse a location for it, says "C:\Test\", click the "Start" button on the bottom right to export the DVD format.
2. After the exporting of DVD format:
3. In the location that your have chosen previously, says "C:\Test", you can now find 2 folders.
4. Open a burner, for example, Nero, add the newly exported 2 folders into it, and then burn.
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